FAQs
Can I return or exchange my items?
All items are final sale.
How can I wash my Waist trainer?
Hand wash only.
How can I wash my leggings?
For best results, turn leggings inside out, wash COLD only and hang dry.
Do you ship internationally?
US only.
What resistance should I purchase?
It depends what you are looking for. Beginners can start with light.
How many resistances do you offer?
Two. Light and Medium/Heavy. Our bands are not measured in pounds or kilograms.
What material is the waist trainer made of ?
core: 100% latex , lining : cotton 96% spandex 4%
What lengths do your bands come in?
Our bands are 14 inches in length.
Can I cancel my order?
Your order can only be cancelled prior to the order being shipped. Once an order has been shipped (you have received an email with your tracking information) we can no longer cancel the order. To have your order cancelled, please email customer service at officialnessbeaute@gmail.com and provide your Name, Order Number and in the subject line "Order Cancellation". Once your order has been cancelled, you will receive a confirmation email of the cancelled order. Please allow the banks/credit card companies, 3-5 business days for the refund to clear through to your account.
Can I change out items from my order or add on an item to my order?
Once an order has been placed, we cannot change out the inventory on it or add additional items to an existing order.
I never received a confirmation email?
Please double check that our emails are not going to your Spam folder. Typically, that is where they get filtered to. If after checking your Spam folder and there still is no email confirmation, it most likely means the email was entered in incorrectly at checkout. Please reach out to customer service at officialnessbeaute@gmail.com Please include your Name, Order Number and correct email address to have it changed to.
Have a question about an item you ordered?
Email: officialnessbeaute@