We have a NO REFUND or EXCHANGE policy, all sales are final.

You can always contact us for any question at officialnessbeaute@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Items will not be refunded if it has been deemed that the equipment was used other than the intended purpose.